Please email us at customer-service@runninglab.com, and one of our team members will respond within 48 hours (excluding weekends and public holidays).

You can also use our live chat on the website during business hours (Monday to Friday, 9:00 - 18:00 SG time).

For orders placed on Lazada or Shopee, please use the Live Agent Chat feature on their respective apps.

Due to high demand, we can’t reserve items for you.

If you have any questions, our team is here to help you find the perfect gear for your needs.

We only accept one promotional / discount code per order and is not stackable.

You'll receive an email with your S$20 off first-order discount code after entering your email address on our website. Be sure to check your junk mailbox, just in case!

If you don’t see it, reach out to us at customer-service@runninglab.com. Please note that the discount can't be applied after an order is placed.

Discount codes can’t be applied to an order once it's been placed.

We won’t be able to offer reimbursements if the code wasn’t used, but feel free to save it for your next purchase*—just make sure you meet the discount’s terms and conditions!

*Not applicable to first-order discount code.

Size charts can be found on each of our product pages, located below our product title.

For Marketing/Wholesale inquiries, email: marketing@outdoor-venture.com
For Career Opportunities, email: hr@outdoor-venture.com

All orders (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

We do not offer any exchange(s) for online purchases.

You can only return your item for a refund to your original payment method.

You may submit a return request form and place a new order once your refund has been approved and processed.

Fill out the return request form, and our customer service team will get back to you with a confirmation. Once your return is approved, you can drop it off at any of the addresses listed below.

Running Lab Marina Square
6 Raffles Blvd, #02-26 Marina Square, Singapore 039594

Running Lab Tampines Mall
4 Tampines Central 5. #02-16B/16C, Singapore 529510

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 10 working days.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our customer service team and we will be in touch as soon as possible!

Please fill up the returns form and our team will be in touch with information. Orders returned without prior confirmation will not be accepted.

Goods sold are non-refundable for in-store purchases.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Running Lab reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Gift vouchers are available for purchase at our stores (Running Lab Novena Square, Marina Square, and Tampines Mall).

Just speak with our retail staff to make your purchase. Please note, vouchers cannot be used for online purchases, and we are unable to extend the validity period once the gift voucher expires.

Local Shipping (Within Singapore) - 3-4 Days
Orders above $100 are eligible for free shipping within Singapore. $5 delivery fee applies to orders below $100.

Local Shipping (Within Singapore) - 1-2 Business Days

Only applies to orders placed before 9am (GMT +8) from Monday to Friday. Orders placed over the weekend or on public holidays will be processed the next working day.

Orders are fulfilled by DHL Express and are usually delivered 1-2 business days (exclude public holidays and weekend).

International Shipping (Outside of Singapore)
International rates apply. Rates are calculated at checkout after entering your delivery address.

Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

If you need an item urgently, we recommend swinging by our stores ASAP to make your purchase.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

International Shipping (Except Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.

Local Shipping (Within Singapore)
Orders placed before 9am (GMT+8) from Monday to Friday are shipped on the same day.

Orders are fulfilled by Ninja Van and are usually delivered within 3-5 working days (excluding weekends and public holidays).

Please expect shipping and delivery delays during sales period.

International Shipping
Orders placed before 9am (GMT+8) from Monday to Friday are shipped on the same day.

Orders are fulfilled by DHL or FedEx, and are usually delivered within 5-7 working days.

Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

For more information regarding delivery, please use the tracking ID provided once your order has been processed.

All orders are shipped from Singapore.

We offer international shipping to all countries except:

• Ascension
• Bovet Island
• Indian Ocean Territory
• French Southern Territories
• Heard & Mcdonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tajikistan
• Tristan Da Cunha
• US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
• Western Sahara

Shipping fees during checkout do not include customs and import duties (duty delivered unpaid).

Your parcel may be subject to customs inspection, and any duties and taxes will follow local regulations. If these fees apply, you will need to pay them before delivery.

If you refuse or fail to claim the parcel, return fees (duties, taxes, etc.) will be charged to you before re-delivery.

Please note, this is for reference only—check with your local customs office for the most accurate information before ordering.

We're incredibly sorry you received a defective item!

If an item arrives damaged or faulty, please contact us here. We will get in touch with you asap and advise on your return options.

We will then send the item to the relevant team for inspection. Our assessment will determine if a manufacturing fault is present, then depending on the results, offer a refund or store credit.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.

We provide Running Gait Analysis only at our Novena Square and Marina Square outlets for free with no obligations!

We provide Running Gait Analysis only at our Novena Square and Marina Square outlets.

You don’t need anything special for the gait analysis. Just wear clothes comfortable to run in for a short period of time, bring a pair of running socks, and your current running shoes.

The running gait analysis itself takes 5 to 10 minutes.

The detailed explanation and discussion about your running gait can take 5-20 minutes, depending on your questions and points to cover. Trying on shoes and finding the perfect pair takes as long as you need to feel confident in your choice.

Overall, the entire process can take between 20 minutes to 1 hour.