Free Shipping On All Orders Above $100

Free Returns Within 14 Days

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Frequently Asked Questions

Orders & Returns

What is your return policy?

All orders except nutrition and consumables are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

How do I return my order?

Simply fill up this form and a customer service representative will reach out to you with a confirmation on your return request.

After receiving a return request confirmation from our customer service representative, you can return your order to one of the addresses below:

Running Lab Marina Square
6 Raffles Blvd, #02-26 Marina Square, Singapore 039594

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Can I change or cancel my order?

We are not able to change or amend your order once your order has been confirmed.

I placed an order with the wrong delivery address. Can I change my delivery address?

Once your order has been confirmed we are unable to change your delivery address. We strongly advise that you make sure all your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

I have received the wrong item(s). What do I do?

Please contact our customer service representative and we will be in touch as soon as possible.

Can I return an item at one of your retail stores?

Please fill up the returns form and a customer service representative will be in touch with information. Orders returned without prior confirmation cannot be accepted at our store.


Do you offer free shipping?

Orders above $100 are eligible for free shipping.

$5 delivery fee applies to orders below $100.

No promo code is required as free shipping will be applied at checkout.

How do I track my order?

We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at

How long will it take to receive my order?

Orders placed before 10am will be delivered within 3 working days.

Where are your orders shipped from?

All orders are shipped locally from Singapore.

What countries do you ship to?

We currently ship to customers within Singapore only.

Product Guarantee

I received a defective item. What do I do?

If an item arrives damaged or faulty, please contact our customer service representative who will advise on your return options.

We will then send the item to the relevant team for inspection. Our assessment will determine if a manufacturing fault is present, then depending on the results offer a refund.

How long will it take to receive my refund?

When our assessment concludes that you are eligible for a refund, we will process the refund within 7 days.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.