Free Local Shipping On Orders Above $100

Free Returns Within 14 Days

May Exclusive: 10% Off With $250 Spend

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Frequently Asked Questions

Orders & Returns (Online)

What is your online return policy?

All orders except nutrition and consumables are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

What is your online exchange policy?

We do not offer any exchange for online purchases. You may submit a return request form and place a new order once your refund has been approved and processed.

How do I return my online order?

Simply fill up a return request form and a customer service representative will reach out to you with a confirmation on your return request.

After receiving a return request confirmation from our customer service representative, you can drop your return off at one of the addresses below:

Running Lab Marina Square
6 Raffles Blvd, #02-26 Marina Square, Singapore 039594

Running Lab Tampines Mall
4 Tampines Central 5. #02-16B/16C, Singapore 529510

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

How long will it take for me to receive my refund?

Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 10 working days.

Can I change or cancel my online order?

We are not able to change or amend your order once your order has been confirmed.

I placed an order with the wrong delivery address. Can I change my delivery address?

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

I have received the wrong item(s). What do I do?

Please contact our customer service representative and we will be in touch as soon as possible.

Can I return an online order at one of your retail stores?

Please fill up the returns form and a customer service representative will be in touch with information. Orders returned without prior confirmation will not be accepted.

Orders & Returns (In-store)

What is your in-store return policy?

We do not offer returns or refund for in-store purchases.

What is your in-store exchange policy?

All purchases are eligible for a free exchange within 14 days of your purchase.

Proof of purchase must be presented during exchange.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Where can I purchase gift vouchers?

Gift vouchers are available at any of our stores. Kindly speak to one of our service staff to make your purchase.

Shipping

What are your shipping fees?

Local Shipping (Within Singapore)
Orders above $100 are eligible for free shipping within Singapore. $5 delivery fee applies to orders below $100.

International Shipping (Outside of Singapore)
International rates apply. Rates are calculated at checkout after entering your delivery address.

How do I track my order?

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

International Shipping (Except Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.

How long will it take to receive my order?

Local Shipping (Within Singapore)
Orders placed before 10am will be delivered within 3 working days.

International Shipping (Except Singapore)
Orders placed before 10am will be delivered within 5 working days.

For more information regarding delivery, please use the tracking ID provided once your order has been processed.

Where are your orders shipped from?

All orders are shipped from Singapore.

What countries do you ship to?

We offer international shipping to all countries except:

  • Ascension
  • Bovet Island
  • Indian Ocean Territory
  • French Southern Territories
  • Heard & Mcdonald Islands
  • Pitcairn
  • Saint Pierre & Miquelon
  • Tajikistan
  • Tristan Da Cunha
  • US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
  • Western Sahara

Product Guarantee

I received a defective item. What do I do?

If an item arrives damaged or faulty, please contact our customer service representative who will advise on your return options.

We will then send the item to the relevant team for inspection. Our assessment will determine if a manufacturing fault is present, then depending on the results offer a refund.

How long will it take to receive my refund?

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.

Running Gait Analysis

How much does it cost to do a running gait analysis?

We conduct Running Gait Analysis at our stores for free with no obligations!

Where can I get a free running gait analysis?

We provide Running Gait Analysis at all our stores except Running Lab IMM.

How long does a running gait analysis take?

Our running gait analysis takes 5 to 10 minutes.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.