You can reach us by submitting the form (here), and our team will respond within 48 hours (excluding weekends and public holidays).

For orders placed on Lazada or Shopee, please use the Live Agent Chat feature on their respective apps.

Due to high demand, we can’t reserve items for you. If you have any questions, our team is here to help you find the perfect gear for your needs.

We only accept one promotional / discount code per order and is not stackable.

You'll receive an email with your S$20 off first-order discount code after entering your email address on our website. Be sure to check your junk mailbox, just in case!

If you don’t see it, reach out to us submitting a form (here). Please note that the discount code can't be applied after an order is placed.

Discount codes can’t be applied to an order once it's been placed.

We won’t be able to offer reimbursements if the code wasn’t used, but feel free to save it for your next purchase*—just make sure you meet the discount’s terms and conditions!

*Not applicable to first-order discount code.

Size charts can be found on each of our product pages, located below our product title.

All orders (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

We do not offer any exchange(s) for online purchases.

You may submit a return request form and place a new order once your refund has been approved.

Yes, only online orders with a valid confirmation email are eligible for return at the designated retail store location specified in the email. Customers must present the confirmation email upon drop off. Stores will not accept returns without confirmation proof.

Please submit the return form and wait for confirmation request prior to drop off. Retail stores serve strictly as drop off points for online returns only. They do not process exchanges or refunds on site.

Yes, online orders are eligible for return within 14 days. Please fill out the return request form, and wait for our email confirmation before sending your item back. You can drop it off at your selected addresses listed below:

1. Running Lab Marina Square
2. Outdoor Venture Pte Ltd

For orders placed on or before 31 December 2025, refunds are returned to the original payment method.

For orders placed on or after 1 January 2026, refunds are issued as store credit with a six month validity period.

Store credit helps us process returns faster and gives you flexibility to shop for the size or product you prefer on your next order.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our customer service team and we will be in touch as soon as possible!

Store credit is a digital credit added to your Running Lab account. You can use it to pay for future online purchases.

Store credit cannot be transferred to another account, and cannot be redeemed in retail stores.

Log in to your Running Lab account before checkout. Your available credit will show automatically as a payment option. You can use your store credit for full or partial payment.

Yes. Store credit works like a payment method. You may still use discount codes or other promotions as long as they meet the promotion conditions.

Log in to your Running Lab account. Your available credit will be shown in your account details.

Refund store credit is valid for six months from the date it is issued.
Warranty store credit is valid for one month from the date it is issued.

Expired store credit cannot be reinstated or refunded.

No. Store credit is tied to your customer account and cannot be transferred or shared.

Yes. Any refund will be returned as store credit.

Goods sold are non-refundable for in-store purchases.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Running Lab reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Gift vouchers are available for purchase at our stores (Running Lab Novena Square and Marina Square).

Just speak with our retail staff to make your purchase. Please note, vouchers cannot be used for online purchases, and we are unable to extend the validity period once the gift voucher expires.

Local Shipping (Within Singapore) - 3-4 Days
Orders above $100 are eligible for free shipping within Singapore. $5 delivery fee applies to orders below $100.

Same-day dispatch is not guaranteed during sale periods or high order volumes, but we’ll always do our best to get your order out as quickly as possible.

Local Shipping (Within Singapore) - 1-2 Business Days

Only applies to orders placed before 8:30am (GMT +8) from Monday to Friday. Orders placed over the weekend or on public holidays will be processed the next working day.

Orders are fulfilled by DHL Express and are usually delivered 1-2 business days (exclude public holidays and weekend).

International Shipping (Outside of Singapore)
International rates apply. Rates are calculated at checkout after entering your delivery address.

Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

If you need an item urgently, we recommend swinging by our stores ASAP to make your purchase.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

International Shipping
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.

Local Shipping (Within Singapore)
Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day*.

*Same-day dispatch is not guaranteed during peak periods or high order volumes, but we’ll always do our best to get your order out as quickly as possible.

Orders are fulfilled by Ninja Van and are usually delivered within 3-5 working days (excluding weekends and public holidays).

International Shipping
Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.

Orders are fulfilled by DHL or FedEx, and are usually delivered within 5-7 working days.

Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

For more information regarding delivery, please use the tracking ID provided once your order has been processed.

All orders are shipped from Singapore.

We offer international shipping to all countries except:

• Ascension
• Bovet Island
• Indian Ocean Territory
• French Southern Territories
• Heard & Mcdonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tajikistan
• Tristan Da Cunha
• US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
• Western Sahara

Shipping fees during checkout do not include customs and import duties (duty delivered unpaid).

Your parcel may be subject to customs inspection, and any duties, taxes, and tariffs will follow local regulations. If these fees apply, you will need to pay them before parcel is released. These charges are not covered by Running Lab.

If you refuse or fail to claim the parcel, return fees (duties, taxes, etc.) will be charged to you before re-delivery. Please check the import duties, taxes and tariffs as well as any other charges or limits online prior to ordering. Running Lab is not responsible for loss or damage of an item(s).

International customers are responsible for covering any customs duties, taxes, or fees incurred if a parcel is refused or returned to us for any reason.

International shipping may be subject to delays due to customs procedures in the destination country.

Please note, this is for reference only—check with your local customs office for the most accurate information before ordering.

We're incredibly sorry you received a defective item!

If you’ve received a defective item, here’s what to do:

1. Submit a Return Request Form:
Fill out the Return Request Form and select Product Fault under the Reason for Returning.

2. Upload Required Photos:
To assist our warranty team, please include the following clear and complete photos:

• A zoomed-in, clear view of the defective area.
• The tongue or shoe label.
• A top-down view of both shoes.
• The outsole of both shoes.
• Left and right side views of both shoes.

Submissions missing any required photos may result in delays.

3. Assessment by Warranty Team:
Once we receive your submission, we’ll forward the details to our warranty team. They’ll assess whether the defect qualifies as a manufacturing fault.

4. Resolution Options:
Depending on the assessment outcome, we’ll offer you a replacement, refund, or store credit.

Our team will keep you updated throughout the process and advise you on the next steps as soon as we can. We appreciate your understanding and patience.

If you have bought the defective item in one of our retail stores, please contact the retail outlet where you purchased the item directly.

Submit a request through our Return Request form. Our team will review and update you by email.

If you bought a defective item in one of our retail stores, please contact the store where you made the purchase directly. Remember to bring the defective item and a copy of your proof of purchase when you visit the store.

The outcome of the warranty claim will be decided by our warranty team after they inspect the item to determine if the defect is due to manufacturing issues and not from normal wear and tear.

Warranty claims are refunded as store credit with a one month validity.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.

We provide Running Gait Analysis only at our Novena Square and Marina Square outlets for free with no obligations!

We provide Running Gait Analysis only at our Novena Square and Marina Square outlets.

You don’t need anything special for the gait analysis. Just wear clothes comfortable to run in for a short period of time, bring a pair of running socks, and your current running shoes.

The running gait analysis itself takes 5 to 10 minutes.

The detailed explanation and discussion about your running gait can take 5-20 minutes, depending on your questions and points to cover. Trying on shoes and finding the perfect pair takes as long as you need to feel confident in your choice.

Overall, the entire process can take between 20 minutes to 1 hour.