Free Local Shipping On Orders Above $100

Free Returns Within 14 Days

April Exclusive: 10% Off With $250 Spend

ENJOY10APR

Shipping & Return Policy

Domestic Shipping Policy (Within Singapore)

  • Orders placed before 10am from Monday to Friday are shipped on the same day.
  • Orders are fulfilled by Ninjavan and are usually delivered within 3 working days.
  • To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.
  • Ninjavan offers three delivery attempts free of charge. After three unsuccessful attempts, the parcel will be returned to us.
  • Once an order is placed, we will not able to amend or cancel your order. Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
  • All orders are shipped from Singapore.
  • No customs charges, duties or taxes on any domestic orders.

International Shipping Policy (Outside of Singapore)

  • Orders placed before 10am from Monday to Friday are shipped on the same day.
  • Orders are fulfilled by DHL Express and are usually delivered within 5 working days.
  • To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.
  • DHL Express offers two delivery attempts free of charge. After two unsuccessful attempts, you will be able to pick up your shipment from DHL eCommerce Customer Centre.
  • Once an order is placed, we will not able to amend or cancel your order. Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
  • All orders are shipped from Singapore.
  • Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

Return Policy (Domestic & International)

  • All orders except nutrition and consumables are eligible for a free return within 14 days of receiving your order.
  • All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.
  • The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.
  • Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.
  • Delivery fees are non-refundable.
  • To return your order, simply fill up a return request form and a customer service representative will reach out to you with a confirmation on your return request.
  • Orders returned without prior confirmation will not be accepted.
  • After receiving a return request confirmation from our customer service representative, you can drop your order off at one of the addresses below.

Running Lab Marina Square
6 Raffles Blvd, #02-26 Marina Square, Singapore 039594

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

  • Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 10 working days.