Free local shipping on orders above $100

Free returns within 14 days

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SHIPPING & RETURN POLICY

Local Shipping Policy (Within Singapore)

Local Shipping - Standard

  • Orders placed before 8.30am (GMT+8) from Monday to Friday are shipped on the same day.
  • Orders are fulfilled by Ninja Van and are usually delivered within 3-5 days.
  • Do expect shipping and delivery delays during sales period.
  • To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.
  • Ninja Van offers three delivery attempts free of charge. After three unsuccessful attempts, the parcel will be returned to us.

Local Shipping - DHL Express (1-2 Business Days)

  • Only applies to orders placed before 8.30am (GMT+8) from Monday to Friday.
  • Orders placed over the weekend or on public holidays will be processed the next working day.
  • Orders are fulfilled by DHL Express and are delivered next 1 - 2 business days (exclude public holidays and weekend).
  • Please ensure your shipping address is correct to avoid any delays in order/shipping processing.
  • Running Lab bears no responsibility for delays to shipping due to incorrect shipping address.
  • To track your order, enter your parcel tracking ID at https://www.mydhli.com/sg-en/home/tracking.html

Local Shipping T&Cs

  • Once an order is placed, we are not able to amend or cancel your order.
  • Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
  • All orders are shipped from Singapore.
  • No customs charges, duties or taxes on any local orders.
  • Delivery fees are non-refundable.

International Shipping Policy (Outside of Singapore)

International Express Shipping - DHL Express

  • Orders placed before 8.30am (GMT+8) from Monday to Friday are shipped on the same day.
  • Orders are fulfilled by DHL Express and are usually delivered within 3-5 days.
  • To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.
  • DHL Express offers two delivery attempts free of charge. After two unsuccessful attempts, you will be able to pick up your shipment from DHL eCommerce Customer Centre.

International Economy Shipping - FedEx Economy

  • Orders placed before 8.30am (GMT+8) from Monday to Friday are shipped on the same day.
  • Orders are fulfilled by FedEx and are usually delivered within 5-10 days.
  • To track your order, enter your parcel tracking ID at https://www.fedex.com/en-sg/tracking.html

International Shipping T&Cs

  • Once an order is placed and shipped, we are not able to amend or cancel your order.
  • Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
  • All orders are shipped from Singapore.
  • Delivery fees are non-refundable

International Customs and/or Duties

Customs taxes and/or import duties are imposed by the destination country and is not included in the checkout price. Actual amount varies according to local custom's terms & conditions.

Please contact your local customs office to find out more information on the charges before you place an order.

Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

Return Policy (Local & International)

Return Eligibility (Local & International)

  • We don’t offer exchanges on our platform. Certain stores may not carry the same sizes or models available online.
  • You can only return your item for a refund to your original payment method.
  • All items (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.
  • Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
  • The original packaging must also be returned without any marks, labels, damage, or tape.
  • Running Lab reserves the right to reject returns if the item or packaging isn't in resaleable condition.
  • Delivery fees are non-refundable.

Additional Information for International Returns

  • You are responsible for the return shipping and any related costs.
  • Ensure the shoe box is protected with outer packaging, as it's part of the product. Any damage to the box may result in your return being refused.
  • Use a trackable, insured service for returns.
  • Running Lab is not responsible for items damaged or lost during return transit.
  • If returning from outside Singapore, clearly mark the package as "Returned Goods" to avoid additional customs charges.
  • Keep your proof of postage until you receive confirmation from Running Lab.

How to Return Your Order

Online Order

  • To return your online order, simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request.
  • Orders returned without prior confirmation will not be accepted.
  • After receiving a return request confirmation from our customer service team, you can drop your order off at one of the addresses below:
  1. Running Lab Marina Square
    6 Raffles Blvd, #02-26 Marina Square, Singapore 039594
  2. Running Lab Tampines Mall
    4 Tampines Central 5. #02-16B/16C, Singapore 529510
  3. Outdoor Venture Pte Ltd
    17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

In-store Purchase

Goods sold are non-refundable for in-store purchases. We suggest calling the store directly for enquiries related to in-store exchanges, refunds, defects, or returns.