• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
• Orders are fulfilled by Ninja Van and are usually delivered within 3-5 days.
• Do expect shipping and delivery delays during sales period.
• To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.
• Ninja Van offers three delivery attempts free of charge. After three unsuccessful attempts, the parcel will be returned to us.

• Only applies to orders placed before 8:30am (GMT+8) from Monday to Friday.
• Orders placed over the weekend or on public holidays will be processed the next working day.
• Orders are fulfilled by DHL Express and are delivered next 1 - 2 business days (exclude public holidays and weekend).
• Please ensure your shipping address is correct to avoid any delays in order/shipping processing.
• Running Lab bears no responsibility for delays to shipping due to incorrect shipping address.
• To track your order, enter your parcel tracking ID at https://www.mydhli.com/sg-en/home/tracking.html

Notes

• Once an order is placed, we are not able to amend or cancel your order.
• Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
• All orders are shipped from Singapore.
• No customs charges, duties or taxes on local orders.
• Delivery fees are non-refundable.
• Delivery times are estimates and may vary depending on the courier. Based on past data, over 80% of our orders arrive within the estimated timeframe.
• Expect delays during holidays and peak sales periods.
• Once shipped, tracking and delivery are managed by the carrier, and we have no control over how they prioritise shipments. All orders are processed in sequence, with earlier orders typically handled first.
• Running Lab is not responsible for packages marked as delivered by the carrier.

• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
• Orders are fulfilled by DHL Express and are usually delivered within 3-5 days.
• To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.
• DHL Express offers two delivery attempts free of charge. After two unsuccessful attempts, you will be able to pick up your shipment from DHL eCommerce Customer Centre.

• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
• Orders are fulfilled by FedEx and are usually delivered within 5-10 days.
• To track your order, enter your parcel tracking ID at https://www.fedex.com/en-sg/tracking.html

Notes

• Once an order is placed and shipped, we are not able to amend or cancel your order.
• Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
• All orders are shipped from Singapore.
• Delivery fees are non-refundable
• Delivery times are estimates and may vary depending on your country’s postal service. Based on past data, over 80% of our orders arrive within the estimated timeframe.
• Once shipped, tracking and delivery are managed by the carrier, and we have no control over how they prioritise shipments.
  

International Customs and/or Duties

Customs taxes and/or import duties are imposed by the destination country and is not included in the checkout or shipping fees. Actual amount varies according to local custom's terms & conditions.

Please contact your local customs office to find out more information on the charges before you place an order.

Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

• We don’t offer exchanges on our platform. Certain stores may not carry the same sizes or models available online.
• You can only return your item for a refund. Returns due to sizing will be refunded as store credit with 1-year validity.
• All items (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.
• Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
• The original packaging must also be returned without any marks, labels, damage, or tape.
• Running Lab reserves the right to reject returns if the item or packaging isn't in resaleable condition.
• Delivery fees are non-refundable.

• You are responsible for the return shipping and any related costs.
• Ensure the shoe box is protected with outer packaging, as it's part of the product. Any damage to the box may result in your return being refused.
• Use a trackable, insured service for returns.
• Running Lab is not responsible for items damaged or lost during return transit.
• If returning from outside Singapore, clearly mark the package as "Returned Goods" to avoid additional customs charges.
• Keep your proof of postage until you receive confirmation from Running Lab.

• To return your online order, simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request.
• Orders returned without prior confirmation will not be accepted.
• After receiving a return request confirmation from our customer service team, you can drop your order off at one of the addresses below:

1. Running Lab Marina Square
   6 Raffles Blvd, #02-26 Marina Square, Singapore 039594
2. Running Lab Tampines Mall
   4 Tampines Central 5. #02-16B/16C, Singapore 529510
3. Outdoor Venture Pte Ltd
   17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.