• To return your online order, simply fill up a Return Request Form and our team will reach out to you with a confirmation on your return request.
• Orders returned without prior confirmation will not be accepted.
• After receiving a confirmation email from our team, you can drop your order off at your preferred return location.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Exchanges can be processed at a different retail outlet, regardless of the reason.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

• Fill in the Return Request Form for easy returns with us.
• We don’t offer exchanges on our platform. Certain stores may not carry the same sizes or models available online.
• You can only return your item for a refund to your original payment method.
• All items (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.
• Returns must be dropped off in person at our store within 14 days of receiving your order.
• Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
• The original packaging must also be returned without any marks, labels, damage, or tape.
• Running Lab reserves the right to reject returns if the item or packaging isn't in resaleable condition.
• Delivery fees are non-refundable.
• Please refer to International Shipping section below for international returns policy.

• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day*.

*Same-day dispatch is not guaranteed during peak periods or high order volumes, but we’ll always do our best to get your order out as quickly as possible.

• Orders are fulfilled by Ninja Van and are usually delivered within 3-5 days.
• Do expect shipping and delivery delays during sales period.
• To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

• Only applies to orders placed before 8:30am (GMT+8) from Monday to Friday.
• Orders placed over the weekend or on public holidays will be processed the next working day.
• Orders are fulfilled by DHL Express and are delivered next 1 - 2 business days (excluding public holidays and weekend).
• Please ensure your shipping address is correct to avoid any delays in order/shipping processing.
• Running Lab bears no responsibility for delays to shipping due to incorrect shipping address.
• To track your order, enter your parcel tracking ID at https://www.mydhli.com/sg-en/home/tracking.html

Shipping Information

• Once an order is placed, we are not able to amend or cancel your order.
• Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
• All orders are shipped from Singapore.
• No customs charges, duties or taxes on local orders.
• Delivery fees are non-refundable.
• Delivery times are estimates and may vary depending on the courier. Based on past data, over 80% of our orders arrive within the estimated timeframe.
• Once shipped, tracking and delivery are managed by the carrier, and we have no control over how they prioritise shipments. All orders are processed in sequence, with earlier orders typically handled first.
• Running Lab is not responsible for packages marked as delivered by the carrier.

Freight Forwarders
Running Lab does not ship to freight forwarders under any circumstances. If an order is inadvertently shipped to a freight forwarding address, we will be unable to offer support or assistance.

If you have any questions or need further assistance, please fill in the contact form and our team will get in touch with you soonest.

• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
• Orders are fulfilled by DHL Express and are usually delivered within 3-5 days.
• To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.
• DHL Express offers two delivery attempts free of charge. After two unsuccessful attempts, you will be able to pick up your shipment from DHL eCommerce Customer Centre.

• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
• Orders are fulfilled by FedEx and are usually delivered within 5-10 days.
• To track your order, enter your parcel tracking ID at https://www.fedex.com/en-sg/tracking.html

International Customs and/or Duties

Shipping fees during checkout do not include customs taxes and import duties (duty delivered unpaid). Actual amount varies according to local custom's terms & conditions.

Your parcel may be subject to customs inspection, and any duties, taxes, and tariffs will follow local regulations. If these fees apply, you will need to pay them before parcel is released. These charges are not covered by Running Lab. Running Lab is not liable for any additional customs charges, duties or taxes arising from your order or delivery.

If you refuse or fail to claim the parcel, return fees (duties, taxes, etc.) will be charged to you before re-delivery. Please check the import duties, taxes and tariffs as well as any other charges or limits online prior to ordering. Running Lab is not responsible for loss or damage of an item(s).

International shipping may be subject to delays due to customs procedures in the destination country.

Please note, this is for reference only—check with your local customs office for the most accurate information before ordering.

Shipping Information

• Once an order is placed and shipped, we are not able to amend or cancel your order.
• Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.
• All orders are shipped from Singapore.
• Delivery fees are non-refundable
• Delivery times are estimates and may vary depending on your country’s postal service.
• Once shipped, tracking and delivery are managed by the carrier, and we have no control over how they prioritise shipments.

Freight Forwarders
Running Lab does not ship to freight forwarders under any circumstances. If an order is inadvertently shipped to a freight forwarding address, we will be unable to offer support or assistance.

If you have any questions or need further assistance, please fill in the contact form and our team will get in touch with you soonest.

• Fill in the Return Request Form, and select 'Outdoor Venture Pte Ltd' as your return location. Once submitted, our team will provide the return address.
• International customers are responsible for the return shipping and any related costs.
• International customers are responsible for covering any customs duties, taxes, or fees incurred if a parcel is refused or returned to us for any reason.
• Ensure the shoe box is protected with outer packaging, as it's part of the product. Any damage to the box may result in your return being refused.
• Use a trackable, insured service for returns.
• Running Lab is not responsible for items damaged or lost during return transit.
• If returning from outside Singapore, clearly mark the package as "Returned Goods" to avoid additional customs charges.
• Keep your proof of postage until you receive confirmation from Running Lab.