Our team will get in touch in 48 hours after filling up the form (excluding weekends & PH).

Product(s) returned in-store without prior confirmation via this form will not be accepted.

All product fault assessments require detailed photos submitted via this form. Any incomplete or unclear photo submissions may delay the assessment.

Before You Start

Take a minute to read our Return Policy. It'll help make your return hassle-free.

I agree to the return policy and that returns are accepted only if items are unused and in original packaging. Running Lab reserves the right to reject returns.

I understand that approved returns will be issued as online store credit and cannot be used in retail stores.

Name *

Order Number *

Email Address *

Return Location *

Running Lab Marina Square
Outdoor Venture Pte Ltd

If you’re returning from overseas, choose Outdoor Venture Pte Ltd. We’ll send you the return address after we’ve checked your request.

Item(s) You Would Like To Return *

Return Reason *

We require a min. 4 clear photos for assessment.

1. A zoom-in clear view of the defective area

2. Tongue/Shoe Label

3. Top down view (Both shoes)

4. Outsole (Both shoes)

5. Left and Right side view of both shoes.

Refer to FAQ page under Product Guarantee for more info.

Attachments *

Choose file or drag here

Supported format: JPG, JPEG, PNG, SVG.

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By submitting this form, I agree to the T&Cs. *

Thanks for getting in touch!

We appreciate you contacting us.

Our team will review your request and reply within 48 hours (excluding weekends and PH).

Make sure to get an email confirmation from our team to ensure a smooth return process.

Cloudrunner